Refund Policy
This Refund Policy explains when refunds are available, how to request a return, and what to expect during the refund process.
1. Business information
This policy applies to purchases from Bike Center, Inc operating as Bike Center (“we”, “us”, “our”).
Support email: info@bikecenter.store
Address: 120 Westridge Pkwy, McDonough, GA 30253
2. Return eligibility
In general, certified e-Bikes may be eligible for a return and refund if they are in like-new condition with minimal use and include all included components and documentation. Some items may be excluded due to manufacturer restrictions, delivery handling, or item type.
3. Non-returnable or restricted items
Unless otherwise required by law, the following may not be eligible for return:
- Bikes that show significant wear, damage, or missing components.
- Special‑order builds, clearance items, or items marked final sale.
- Items returned outside the eligible return window.
4. Return window
Requests should be submitted within a reasonable period from delivery. If a specific window is displayed at checkout or in your order confirmation, that window applies.
5. How to request a return
Contact us at info@bikecenter.store with your order number, the item(s) you want to return, and the reason for the return. If applicable, include photos of the item and packaging.
6. Refund method and timing
Approved refunds are issued to the original payment method when possible. Processing times can vary depending on your bank or payment provider. Refunds are typically processed after the returned item is received and inspected.
7. Shipping and fees
Delivery and return shipping fees are generally non‑refundable unless the return is due to our error (for example, incorrect item shipped or item damaged in transit). Return shipping costs or restocking fees may be deducted from the refund and will be disclosed during the return authorization process.
8. Damaged, missing, or incorrect items
If your order arrives damaged, missing items, or contains the wrong item, please notify us promptly so we can help resolve the issue with a replacement or refund where appropriate.
9. Changes to this policy
We may update this Refund Policy from time to time. The latest version will be available on this page.