Delivery Policy

1. Business information

This policy applies to shipments from Bike Center, Inc operating as Bike Center.

Support email: info@bikecenter.store
Address: 120 Westridge Pkwy, McDonough, GA 30253

2. Order processing

Orders are typically processed after payment confirmation. Processing time can vary based on inventory availability, final inspection, and carrier pickup windows.

3. Shipping and estimates

Certified e-Bikes ship via insured carriers. Estimated delivery windows may be shown at checkout or confirmed after order placement. Estimates are not guarantees and can be affected by carrier delays, weather, and access restrictions.

4. Address accuracy

You are responsible for providing a complete and accurate delivery address with suitable access for bike delivery. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to reship.

5. Tracking

When available, tracking details will be provided after shipment. Tracking updates are managed by the carrier and may take time to appear.

6. Delivery issues (lost, damaged, or missing)

Please inspect deliveries promptly upon arrival. If a bike is damaged, missing components, or appears lost in transit, contact us as soon as possible with your order number and supporting photos.

7. Partial shipments

Some orders may arrive in multiple shipments or from different warehouses. If you receive part of your order first, the remaining items may still be in transit.

8. Changes to this policy

We may update this Delivery Policy from time to time. The latest version will be available on this page.